01 · 911 is called
Someone is already there.
A bystander is on the call — often without the tools that change outcomes. Pre-arrival equips the people already in place.
About: Pre-arrival operations
They’re already there.
Equip them on demand.
Tools to the bystander — before the first unit.
A bystander already placed the call. Get them life-saving tools before the first unit arrives — AED, Narcan, epinephrine, tourniquets, and more — delivered to the scene with 2 clicks in RapidSOS.
Avive AED
Cardiac arrest · Visit →
Narcan
Opioid overdose · Visit →
Neffy
Anaphylaxis · Visit →
AutoTQ
Severe bleed · Visit →
Albuterol
Asthma
Custom
Up to 7 lbs
02 · Initiate drone delivery
Request → Confirm.
Dispatchers or call-takers initiate emergency drone deliveries directly inside of RapidSOS — the same screen your team already lives in. Two clicks. No new software.
03 · Preflight and Launch
Preflight passed, aircraft launched
On dispatcher request, airspace, air traffic, weather, and system health are verified. On dispatcher confirm, the aircraft is launched — no further action required from your crew.
04 · En route
Straight to the call.
A certified pilot oversees the mission while the aircraft flies the shortest path — weather, airspace, and traffic monitored continuously.
05 · Track
Follow the aircraft en route.
Location, ETA, and live aircraft progress stay on the RapidSOS screen — so the call-taker and dispatcher see the mission through to delivery and can communicate to the caller when the payload has arrived.
06 · Delivery
Payload on the ground. Retrieved.
The case lands where bystanders can reach it. Open, grab the tools, get back to the patient — no special training required to start.
07 · Care begins
Tools in use before first unit.
AED, Narcan, and other lay-rescuer tools go to work while help is still en route — minutes that matter, delivered on demand.
Next step
See it on your traffic first.
Practice the same Request → Confirm workflow on live 911 calls in a Live Dispatch Trial — before any hardware arrives.